Shipments and Returns

Shipments

Franco Cuomo gioielli offers an express shipping service (delivery within 3-5 working days) for its products. All orders placed on the website www.francocuomogioielli.it will be sent via DHL courier.

All shipments are insured and traceable. At the time of shipment, the tracking code is sent through which you can follow the progress of the shipment, 24 hours a day, on the courier's website.

Returns

We always hope that you are fully satisfied with the purchased product, but in some circumstances, you may wish to return it. We will endeavor to handle your returns as quickly as possible.

a. Products subject to the right of withdrawal

Our policy is to guarantee your satisfaction every time you purchase a product. If you change your mind or are not satisfied with the product you purchased, you may return it to us within 14 days from the day on which you, or a third party other than the carrier and designated by you, acquire physical possession of the item.

Shipping costs for returning products are the responsibility of the customer, and please note that the return is the sole responsibility of the customer, so you can choose between couriers.

Return procedure:

1. In accordance with Article 54-bis of the Consumer Code, to request a return from your personal area, access the order and click the MAKE A RETURN button;

2. You will receive the requested confirmation email, followed by an email from our customer service team, who will process your request;

3. Place the returned product, along with all its accessories and the receipt or invoice (required for a refund), inside the package. Indicate the following address on the package:

Franco Cuomo Gioielli

C.so Cavour, n°120

76123 Andria (BT).

Before returning the goods, please carefully check that the following conditions are met:

- the product must never have been used, must not be damaged, or dirty;

- the product must be returned in its original packaging and packaging, with the instruction manual and certificates;

- any labels on the product must not be removed;

- The right of withdrawal does not apply to personalized products, such as those subjected to engraving or embossing, watch-size adjustments, or ordered "ad personam."

Refunds

Refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer requests a refund using a different payment method; in this case, any additional costs resulting from the different payment method chosen by the Customer will be borne by the Customer.

Refunds may be withheld until the goods are received or the Customer provides proof of having returned the goods.

The refund will not exceed 60% of the value of the purchased item if the product is returned unpackaged or unsealed.

Franco Cuomo Gioielli does not accept returns of used, modified, or customized products (our team will inspect the returned items before issuing a refund and assess their condition).

b. Faulty Products

We always strive to ensure that the product is delivered to you in the best condition. However, if a delivered product is defective, we will arrange to repair or replace it partially (for example, replacing the bezel with rhinestones or the strap) or completely with an identical product or one with similar characteristics – upon verification of the defect – by Franco Cuomo Gioielli. We will arrange for the defective product to be collected and the repaired or replaced product to be delivered via express courier. Please note that warranty replacement is guaranteed only if the terms and conditions specified in point 8 "Warranty" of the Sales and Delivery Conditions are met, and in compliance with the regulations provided by the Consumer Code.

Return Procedure:

1. Send an email to info@francocuomogioielli.it with the subject "Return [order number] – Defective Product";

2. State the reason for the return;

3. Await our communication;

4. Pack the Product appropriately for collection by Franco Cuomo Gioielli via express courier at no cost to you.

c. Product Not Conforming to Order

In the event of receiving a product that does not conform to your order, please inform us promptly, within 14 working days from the receipt of the goods, of your intention to cancel the sales contract. In this case, Franco Cuomo Gioielli will cancel the order and refund the cost of the purchased product using the same payment method you used for the initial transaction within 14 days from the day we were informed of your decision to cancel the sales contract. In this case, Franco Cuomo Gioielli will arrange for the collection of the non-conforming product via express courier.

Return Procedure:

1. Send an email to info@francocuomogioielli.it with the subject "Return [order number] – Product Not Conforming to Order";

2. Specify the reason for the return;

3. Await communication;

4. Pack the Product appropriately for collection by Franco Cuomo Gioielli via express courier at no cost to you.

5. Please note that if Franco Cuomo Gioielli has dispatched the correct item, the return shipping cost will be borne by the Customer.

d.Customized Products

The right of return for replacement or refund does not apply to personalized products, i.e. those subjected to engraving or embossing processes, watch sizing, or ordered "ad personam". This will not, however, affect your rights in relation to defective products or products that do not correspond to the description.