Terms of Sale and Delivery

During the product ordering process, you will be required to click on the button "I have read and accept the terms of sale and delivery, as well as the privacy policy regarding personal data," thereby automatically accepting the provisions described below regarding the terms of sale and delivery and the privacy policy regarding personal data. Please note that if you do not accept these conditions, you will not be able to order the products offered on the website.

If you place an order for an item on the website, you must ensure compliance with the following conditions:

Once the order process is completed, you will receive an order confirmation email to your email address, acknowledging that we have received your order. However, please note that this does not constitute acceptance of your order, as all orders are subject to the approval of Franco Cuomo gioielli. Please be aware that Franco Cuomo gioielli reserves the right to request certain information from you before accepting your order, in order to enhance transaction security and prevent fraud. This may include confirming your telephone number for order-related information, as well as requesting a copy of your identification document and/or proof of address (such as a photocopy of your ID card or a residency certificate valid for at least 3 months). You will have a period of 5 working days to send us these documents by email or fax, in the required format and to the address provided. Please note that Franco Cuomo gioielli is the sole recipient of these identification documents and the information contained therein. The documents you provide will be kept in our archives for one month.

Franco Cuomo gioielli shall not be held responsible for any photographic or typographical errors on the website and/or in the "gift message" provided by the user during the ordering process. Franco Cuomo gioielli reserves the right to refuse any gift message that it deems, at its sole discretion, to be obscene, offensive, or otherwise objectionable.

Franco Cuomo gioielli is committed to fulfilling orders within the limits of available stock. If the ordered products are not available, we will send you an informative email, and you will have the option to choose to wait until the product becomes available again or to cancel the order.

We will confirm the receipt of your order, the purchase confirmation, and the shipping confirmation via email. The purchase confirmation will serve as proof of the existence of a contract between Franco Cuomo gioielli and you, solely and exclusively for the products included therein.

The price of each product is the one indicated on the Website for the corresponding product, except in the case of a manifest error. The indicated price includes VAT at the currently applicable rate. Any changes in the applicable rate may affect the price of the products. Prices are subject to change at any time. However, the applicable prices are those in effect on the day and time when your order is validated. Shipping and delivery costs are borne by the buyer unless expressly stated. The unit prices, along with the total price, will be reiterated separately in the electronic purchase confirmation message.

On our website, a large number of products are sold, and it is always possible that, despite our efforts, some of the products listed on the site may have an incorrect price indication. Normally, we verify the price during our shipping process, so if the actual price of a product is lower than the one indicated by us, we will refund the amount you paid during the shipping process. However, if the actual price of a product is higher than the one indicated by us, we may, at our discretion, either contact you for further instructions before shipping the product or reject the order and notify you accordingly.

5.4

5.5

We hereby inform you that you have the right to withdraw from the sales contract, without stating the reasons, within 14 days from when you or a third party, other than the carrier and designated by you, have physically acquired the possession of the goods. To comply with the withdrawal period, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. Please note that in accordance with Article 59 of Legislative Decree September 6, 2005, No. 206 (Consumer Code), the right of withdrawal is excluded for the supply of sealed goods (such as earrings) that are not suitable to be returned for hygienic reasons or reasons related to health protection and have been opened after delivery. To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the sales contract. For this purpose, you can complete and electronically send or mail the standard withdrawal form available here or any other explicit statement to the following address info@francocuomogioielli.it, returning the product to the address specified in point 7.4, accompanied by the Delivery Note and the Return Form that you will find on the Website - Delivery and Returns section. We will promptly send you a confirmation of receipt of the withdrawal by email.

We are only responsible for the decrease in the value of the goods resulting from handling the goods in a manner other than what is necessary to establish the nature, characteristics, and functioning of the goods. Therefore, Franco Cuomo Gioielli reserves the right to verify the condition of the returned goods and to communicate to you, at the email address provided at the time of purchase, any reduction in the value of the returned goods attributable to you, due to handling exceeding what is described in the preceding paragraph.

Legal Warranty of Conformity: In accordance with the provisions of the Civil Code and the Consumer Code, all products offered for sale on this website are covered by the legal warranty of conformity, which includes the following:

Consumer Rights (Article 130 of the Consumer Code):

1. The seller is responsible towards the consumer for any lack of conformity existing at the time of delivery of the goods.

2. In the event of a lack of conformity, the consumer has the right to have the goods restored to conformity, free of charge, through repair or replacement, in accordance with paragraphs 3, 4, 5, and 6, or to an appropriate price reduction or contract termination, in accordance with paragraphs 7, 8, 9.

3. The consumer may choose to have the seller repair the goods or replace them, free of charge in both cases, unless the chosen remedy is objectively impossible or excessively burdensome compared to the other.

4. For the purposes of paragraph 3, one of the remedies is considered excessively burdensome if it imposes unreasonable costs on the seller compared to the other remedy, taking into account: a) the value that the goods would have if there were no lack of conformity; b) the extent of the lack of conformity; c) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.

5. Repairs or replacements must be carried out within a reasonable period of time from the request and must not cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased the goods.

6. The costs referred to in paragraphs 2 and 3 relate to the necessary expenses incurred to bring the goods into conformity, particularly with regard to shipping costs, labor, and materials.

7. The consumer may choose, at his/her discretion, an appropriate price reduction or contract termination if any of the following situations occur: a) repair or replacement is impossible or excessively burdensome; b) the seller has not carried out the repair or replacement of the goods within the reasonable period referred to in paragraph 5; c) the replacement or repair previously carried out has caused significant inconvenience to the consumer.

8. In determining the amount of the reduction or the amount to be refunded, the use of the goods is taken into account.

9. After reporting the lack of conformity, the seller may offer the consumer any other available remedy, with the following effects:

        a) If the consumer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences regarding the starting point of the reasonable period referred  to in paragraph 5, unless the consumer accepts the proposed alternative remedy;

b) If the consumer has not yet requested a specific remedy, the consumer must accept the proposal or reject it by choosing another remedy in accordance with this article.

10. A minor lack of conformity for which it was not possible or excessively burdensome to carry out the remedies of repair or replacement does not entitle the consumer to contract termination.

Time Limits (Article 132 of the Consumer Code):

1. The seller is responsible, in accordance with Article 130, when the lack of conformity manifests within two years from the delivery of the goods.

2. The consumer loses the rights provided for in Article 130, paragraph 2, if he/she does not report the lack of conformity to the seller within two months from the date on which he/she discovered it. The report is not necessary if the seller has acknowledged the existence of the defect or concealed it.

3. Unless proven otherwise, it is presumed that the lack of conformity that manifests within six months from the delivery of the goods already existed at that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.

4. The action to assert defects not fraudulently concealed by the seller is time-barred, in any case, within twenty-six months from the delivery of the goods. However, the consumer who is a party to the contract can always assert the rights provided for in Article 130, paragraph 2, provided that the lack of conformity has been reported within two months from the discovery and before the expiration of the period referred to in the preceding paragraph.

In the event of returning a defective product, please refer to the corresponding return procedure on the website - Delivery and Return Section.

Franco Cuomo gioielli è responsabile della buona esecuzione degli obblighi contrattuali, a prescindere dal fatto che tali obblighi debbano essere eseguiti direttamente da Franco Cuomo gioielli o da altri fornitori di servizi, fatti salvi i diritti di ricorso nei confronti di questi ultimi. Tuttavia, Franco Cuomo gioielli non è responsabile nei vostri confronti dei danni causati da vostra azione, omissione o errore, da eventi di forza maggiore o da soggetti terzi non collegati a Franco Cuomo gioielli ai fini dell’esecuzione del contratto. Franco Cuomo gioielli presenta e descrive i prodotti con la massima cura. Tuttavia, le foto dei prodotti sono riportate a mero titolo illustrativo. Vi preghiamo di fare riferimento alla scheda descrittiva del singolo prodotto per conoscerne le caratteristiche specifiche. La consultazione del Sito Internet, come pure l’acquisizione degli ordini sullo stesso, implicano la conoscenza e l’accettazione delle caratteristiche e dei limiti della rete, con particolare riferimento alle prestazioni tecniche, ai tempi di risposta per consultare, interrogare o trasferire informazioni, ai rischi di interruzione, e più in generale, ai rischi inerenti ad ogni connessione e trasmissione su Internet, all’assenza di protezione di alcuni dati da eventuali sottrazioni indebite e ai rischi di contaminazione da parte dei virus che circolano in rete. 

Franco Cuomo gioielli non può essere ritenuta responsabile degli eventuali danni diretti o indiretti generati da un’interruzione, da un malfunzionamento, di qualsiasi natura e per qualsiasi causa, o ancora degli eventuali danni diretti o indiretti conseguenti, in qualsiasi modo, ad una connessione al Sito Internet. Spetta a ciascun internauta prendere tutte le misure di sicurezza appropriate per proteggere da qualunque attacco i propri dati e/o software memorizzati nell’apparecchio informatico. La connessione al Sito Internet da parte di chiunque ricade sotto la sua esclusiva responsabilità.

In ogni caso, salvo che per dolo e colpa grave e responsabilità per difetti dei prodotti, la responsabilità totale di Franco Cuomo gioielli per tutti i danni riparabili, così come definiti nel contratto, da essa eventualmente causati è limitata alla sola riparazione dei danni prevedibili, diretti e materiali da voi effettivamente subiti a causa dell’inadempimento di Franco Cuomo gioielli.. Tale riparazione non potrà in nessun caso superare l’importo del vostro ultimo acquisto, anche se Franco Cuomo gioielli. era a conoscenza della possibilità del verificarsi di tali danni. 

Franco Cuomo gioielli o società terze sono titolari dei diritti di proprietà intellettuale o industriale (per esempio diritti sui marchi, sui brevetti di invenzione, sui modelli depositati per la registrazione e sui disegni e sui modelli) relativi a tutte le informazioni, i software, i documenti, i dati, le strutture di dati, i servizi, i loghi, i marchi, i disegni, i testi, i file video, i file audio, le immagini e gli altri contenuti (qui di seguito denominati "contenuti") pubblicati o utilizzati all’interno del Sito Internet. La mancata menzione dei diritti di proprietà non significa necessariamente che gli elementi del Sito Internet non siano coperti da alcun diritto di Franco Cuomo gioielli o di società terze.

I contenuti del Sito Internet possono essere scaricati, visualizzati e/o stampati solo ed esclusivamente a fini privati e non commerciali e unicamente a condizione che, nella misura in cui e fintantoché:  - la riproduzione totale o parziale del Sito Internet non sia severamente vietata;  - i documenti o gli elementi grafici associati non siano modificati, alterati o tradotti;  - gli elementi grafici del Sito Internet non siano utilizzati senza i testi che li accompagnano;  - le menzioni, di qualsiasi natura, relative ai diritti d’autore o ad altri diritti connessi ai contenuti scaricati dall’utente, non siano conservati e riprodotti da quest’ultimo;  - il codice sorgente o la struttura delle immagini e/o dei contenuti e/o i contenuti stessi non siano rivelati, decompilati e utilizzati a fini diversi da quelli strettamente necessari al funzionamento e all’utilizzazione del Sito Internet; e/o  - i contenuti non siano utilizzati per fabbricare prodotti derivati.

Il Sito Internet può contenere collegamenti ipertestuali (link) a siti Internet appartenenti a soggetti terzi. Questi altri siti non sono sotto il controllo di Franco Cuomo gioielli e voi prendete atto che Franco Cuomo gioielli non è responsabile dell’esattezza, del rispetto dei diritti di proprietà intellettuale o industriale, della legalità né dei contenuti di tali siti. Franco Cuomo gioielli non può ragionevolmente, senza alcun indizio evidente della violazione di un diritto, vigilare in modo permanente sui contenuti dei siti ai quali il Sito Internet rimanda tramite collegamenti ipertestuali (link). Franco Cuomo gioielli eliminerà immediatamente tali link qualora dovesse scoprire o venire a conoscenza di una qualsiasi violazione di un diritto. Franco Cuomo gioielli non può offrirvi alcuna garanzia in merito al grado di soddisfazione che potreste ottenere dai prodotti o servizi venduti da uno di questi siti terzi. Siete invitati ad effettuare tutte le ricerche da voi ritenute necessarie o opportune prima di eseguire qualsivoglia transazione su uno di questi siti terzi. 

La creazione di collegamenti ipertestuali (link) verso il Sito Internet di Franco Cuomo gioielli è autorizzata solo ed esclusivamente a fini privati e non commerciali. A tal riguardo, sono vietati i collegamenti ipertestuali (link) che utilizzano le tecniche del "Deep Linking" , "Framing" e "In-Line Linking" ed ogni tipo di integrazione di tutto o parte del Sito Internet di Franco Cuomo gioielliin siti di terzi. Franco Cuomo gioielli declina ogni responsabilità in caso di violazione delle presenti condizioni e più in generale riguardo a qualsiasi sito terzo che dovesse indirizzare verso il Sito Internet. In tutti i casi, qualsiasi collegamento ipertestuale (link) verso il Sito Internet dovrà essere ritirato su semplice richiesta di Franco Cuomo gioielli

Le presenti condizioni si applicano per tutta la durata della presenza on-line dei prodotti offerti in vendita da Franco Cuomo gioielli sul Sito Internet e sono soggette a modifica. Le condizioni applicabili sono quelle in vigore nel giorno e nell’ora in cui l’ordine viene da voi convalidato. 

Franco Cuomo gioielli si riserva il diritto di modificare ed emendare le presenti condizioni di vendita a sua discrezione.

Voi sarete soggetti alle policy e alle condizioni di vendita stabilite e valide al momento dell’invio dell’ordine da parte vostra, salvo che le suddette modifiche e/o emendamenti siano richiesti dalla legge o da Autorità Competenti (nel qual caso gli stessi si applicheranno anche ad ordini da Voi precedentemente inviati), oppure nel caso in cui delle suddette modifiche e/o emendamenti sia stata a voi data debita comunicazione per iscritto e prima dell’invio da parte nostra della conferma d’ordine relativa (nel qual caso Franco Cuomo gioielli si riserva il diritto di presumere che voi abbiate accettato la modifica, salvo che voi stessi non abbiate provveduto ad inoltrarci debita comunicazione di mancata accettazione entro 10 giorni dalla ricezione dei nostri prodotti. 

Assignment of Rights and Obligations: The contract entered into between Franco Cuomo gioielli and you is binding on us and our respective successors. You may not transfer, assign, encumber, or otherwise dispose of the right to receive the products ordered and defined in this contract without our prior written consent.

Electronic Communication: By browsing our website, you acknowledge and agree that, in accordance with applicable laws, all communications will be conducted electronically. The electronic records stored in the computer systems of Franco Cuomo gioielli and its suppliers, under reasonable security conditions, will be considered as evidence of orders, communications, and payments between Franco Cuomo gioielli and you. Order confirmations and invoices are stored on reliable and durable media, providing a faithful and durable copy as required by Article 2220 of the Civil Code.

Contact Address of Franco Cuomo gioielli: To contact our company, please send a letter to the following address: Franco Cuomo gioielli, Via R. Margherita, 87, 76123 Andria (BT), Telephone +39 338 5857880, VAT number: 00502910722, or send an email to the following address: info@francocuomogioielli.it.

Force Majeure: We shall not be held liable for any defective performance or delay in fulfilling our obligations towards you under this contract if they are caused by a force majeure event that is beyond our reasonable control, including but not limited to:

Civil insurrections, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or undeclared), or the threat or preparation of wars.

Inability to use railways, ships, aircraft, wheeled transport, or other public or private means of transportation.

15.5.5

Our performance under this contract shall be considered suspended during the period in which such events beyond our control are ongoing, and we shall be granted an extension of time for each of our ongoing obligations during the duration of such events. Nonetheless, we shall exercise reasonable diligence to ensure that the event concludes or to find a solution that enables us to fulfill our obligations despite the event.

Waivers: If, during the duration of the contract, we fail to insist upon the fulfillment of your obligations or fail to exercise rights or remedies to which we are entitled under the contract, it shall not be deemed as a waiver of such rights or remedies, and it shall not relieve you from the obligations set forth in this contract. Our waiver in response to your non-compliance shall not be considered a waiver in subsequent instances of your non-compliance. No waiver by us of any of these terms of sale shall be effective unless expressly stated and communicated to you in writing in accordance with the provisions set forth in the preceding paragraph 14.4.

Unicity of Agreement: These general terms and conditions of sale, along with any documents expressly referred to herein, constitute the sole valid agreement between us and supersede any other agreement, whether written or oral, that has been previously made. It is understood that by signing this contract, neither party has relied on any promises or obligations from the other party, nor any other obligations arising from oral or written agreements prior to this contract, unless expressly stated in these terms of sale. Neither party shall have any remedies in relation to false statements made by the other party, whether in writing or orally, prior to the date of the agreement (unless such false statements were made fraudulently), and the sole remedy available to the other party shall be for breach of contract as provided in these terms of sale.

These terms and conditions of sale and delivery are governed by Italian law. The competent court will be the Italian court territorially competent according to Italian law.

In compliance with the provisions of Legislative Decree No. 196/2003, known as the "Personal Data Protection Code" (hereinafter referred to as the "Code"), Franco Cuomo gioielli company, located at Via R. Margherita, 87, 76123 Andria (BT), Telephone +39 338 5857880, VAT number: 00502910722, as the Data Controller, collects and processes your personal data only for the purposes described in the Privacy Policy. The processing of your personal data will be carried out in accordance with the principles of fairness, lawfulness, and transparency, and will protect your privacy, your rights, and fundamental freedoms, in compliance with the current legislation on data security and personal data protection.